A Blueprint for Good Customer Service: A Training Solution

Customer Service Training Welcome

Course Content

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Training Begins Here

Getting to Know Customer Service 3 Topics

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Customer Service Overview

Customer Service Defined

Working with and For the Customer 4 Topics

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Professionalism

Effective Communication with the Customer 8 Topics

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The Actual Words

Voice Only Communication

Phone Best Practices

Learn to Listen

Ask the Right Questions

Bringing it All Together

Working with Diversity and Difference 5 Topics

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Abilities and Services

Ensure Understanding

Challenge Yourself

Strategies for When Things Go Wrong 9 Topics

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Introducing the Challenge

Understanding the Challenge

The Angry Customer

Navigating A Crisis

The Internal and External Customer 11 Topics

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Successful Interaction

Personality Types

The Internal Customer

Working with Generational Differences

Silent Generation