A Blueprint for Good Customer Service: A Training Solution

Training Begins Here

Getting to Know Customer Service

3 Topics

Customer Service Overview

Customer Service Defined

Working with and For the Customer

4 Topics

Professionalism

Effective Communication with the Customer

8 Topics

The Actual Words

Voice Only Communication

Phone Best Practices

Learn to Listen

Ask the Right Questions

Bringing it All Together

Working with Diversity and Difference

5 Topics

Abilities and Services

Ensure Understanding

Challenge Yourself

Strategies for When Things Go Wrong

9 Topics

Introducing the Challenge

Understanding the Challenge

The Angry Customer

Navigating A Crisis

The Internal and External Customer

11 Topics

Successful Interaction

Personality Types

The Internal Customer

Working with Generational Differences

Silent Generation

Generation X

A Blueprint for Good Customer Service: A Training Solution The Internal and External Customer Generation X